Refund policy
At Woody Oven, we strive to provide the best possible customer experience. We understand that sometimes situations arise where you may need to return a product or request a refund. To ensure a smooth process, we have outlined our refund and return policy below.
Return Eligibility and Timeframe
We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return or refund. To be eligible for a refund, the item must be in the same condition as when you received it, and it must be in its original packaging. Additionally, you must provide a receipt or proof of purchase.
Packaging and Evidence
We kindly request that you refrain from disposing of any packaging or items before initiating a return. We may require evidence of packaging and items for damage claims with our couriers. If the original packaging is damaged beyond its protective capabilities, please ensure that you carefully package the items to prevent further damage during transit back to us. We recommend documenting this process by taking photographs.
Please note that returns that do not comply with the above conditions will not be accepted, and the responsibility for such returns will remain with the customer.
Initiating a Return
To start a return, please contact us at customersupport@woodyoven.com. Once your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send the package. Please note that we cannot accept items sent back to us without a prior return request.
For any questions or concerns regarding a return, you can always reach out to us at customersupport@woodyoven.com. Alternatively, you can utilise the live chat feature located at the bottom left of our website.
Damages and Issues
We kindly ask you to carefully inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will promptly evaluate the issue and take the necessary steps to make it right. Similarly, we request that you retain the packaging and items for potential damage claims with our couriers.
Exceptions and Non-Returnable Items
Certain items cannot be returned due to their perishable nature, such as fuel products like pellets and kindling. We do not offer returns for sale items. If you have any questions or concerns about the return eligibility of a specific item, please get in touch with us, and we will be happy to assist you.
Exchanges
If you wish to exchange an item, the quickest way to ensure you receive the desired product is to return the item you have. Once your return is accepted, you can proceed to make a separate purchase for the new item.
Refunds
Upon receiving and inspecting your return, we will notify you regarding the approval of your refund. If approved, the refund will be automatically processed through your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
We hope this policy clarifies our refund and return procedures. If you have any further questions or need assistance, please don't hesitate to contact us at customersupport@woodyoven.com. We are here to ensure your satisfaction and provide a positive shopping experience.
Return Eligibility and Timeframe
We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return or refund. To be eligible for a refund, the item must be in the same condition as when you received it, and it must be in its original packaging. Additionally, you must provide a receipt or proof of purchase.
Packaging and Evidence
We kindly request that you refrain from disposing of any packaging or items before initiating a return. We may require evidence of packaging and items for damage claims with our couriers. If the original packaging is damaged beyond its protective capabilities, please ensure that you carefully package the items to prevent further damage during transit back to us. We recommend documenting this process by taking photographs.
Please note that returns that do not comply with the above conditions will not be accepted, and the responsibility for such returns will remain with the customer.
Initiating a Return
To start a return, please contact us at customersupport@woodyoven.com. Once your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send the package. Please note that we cannot accept items sent back to us without a prior return request.
For any questions or concerns regarding a return, you can always reach out to us at customersupport@woodyoven.com. Alternatively, you can utilise the live chat feature located at the bottom left of our website.
Damages and Issues
We kindly ask you to carefully inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will promptly evaluate the issue and take the necessary steps to make it right. Similarly, we request that you retain the packaging and items for potential damage claims with our couriers.
Exceptions and Non-Returnable Items
Certain items cannot be returned due to their perishable nature, such as fuel products like pellets and kindling. We do not offer returns for sale items. If you have any questions or concerns about the return eligibility of a specific item, please get in touch with us, and we will be happy to assist you.
Exchanges
If you wish to exchange an item, the quickest way to ensure you receive the desired product is to return the item you have. Once your return is accepted, you can proceed to make a separate purchase for the new item.
Refunds
Upon receiving and inspecting your return, we will notify you regarding the approval of your refund. If approved, the refund will be automatically processed through your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
We hope this policy clarifies our refund and return procedures. If you have any further questions or need assistance, please don't hesitate to contact us at customersupport@woodyoven.com. We are here to ensure your satisfaction and provide a positive shopping experience.