Shipping & Returns Policy

Read shipping & returns information below:

Shipping Details

If you order your Woody Oven prior to 3pm GMT your order will be dispatched the same working day. You will receive a shipping confirmation once your order is ready to ship, and normally, your order will be with you next day.

Shipping Prices & Returns UK

  • FREE SHIPPING - All Orders over: £25
  • SHIPPING - £6.99, All Orders under: £25
  • FREE RETURNS - If you changed your mind, never used your Woody Oven, or you have an issue; you can return your Woody anytime inside 30 days - We will even arrange collection.

*Delivery times may vary in the run up to holiday periods and during summer seasons. All orders are dispatched on a first come, first serve basis.

During times of high demand and ongoing challenges in the courier network, delivery may take longer (up to 5 days) If for any reason we are out of stock or experiencing delays we will notify you via the product page, prior to ordering. In the event of delays we will provide a predicted date of delivery. If you have not received a tracking link via email for your order within 7 days of placing the order, please contact us and we’ll check the order’s status for you. You can contact us via various methods, a member of our team will respond as quickly as possible. If after receiving your tracking link, you have not received your order within a further 7 days, please contact us, as there may be issues with shipping providers, the quicker we are aware, the quicker we can get this rectified.

Despite any delay please be assured that we will get your order to you in the fastest way - Guaranteed!

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as fuel i.e pellets & kindling), Please get in touch if you have questions or concerns about your specific item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How do I track my order?

Once you have made your purchase, you will receive a confirmation email. Once your order is updated from ‘processing’ and marked as ‘completed’ you will receive a follow up email to confirm this. This completed email will contain a link where you can track your order from the couriers website.

Where do you ship?

We ship to everywhere in the United Kingdom and Currently:

Europe - Additional Fees and Taxes may apply.

Will my order come in one package?

The Woody Oven and its associated accessories which are bundled with it as a ‘kit’ come in one package. Additional accessories like pellets and peels may come separately.

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